telkomwdPrivacy Policy

This page describes what we collect when you use telkomwd and how we keep that data protected. We gather information during account registration, identity verification, deposits, withdrawals, and gameplay. We encrypt all sensitive data and store it on secure servers. We do not sell or share your personal information with third parties except where required for payment processing or by law.

Our privacy practices comply with Indonesian data protection standards and banking regulations. Every user on telkomwd has the right to access, correct, or request deletion of their personal data, subject to legal retention requirements. Read this policy carefully to understand how we handle your account information.

If you have privacy questions or concerns, contact our support team through the in-app help channel or email address provided at the bottom of this page.

Information We Collect on telkomwd

Registration and account data

When you create a telkomwd account, we collect your email address and phone number. You also set a password, which we hash and store securely (we never store plain-text passwords). We do not share these details with anyone outside telkomwd unless required by law or payment processors.

During account setup, we ask for your name and date of birth. We use this to verify your identity later during KYC verification. We ask for a photo of your Indonesian ID card and a selfie for face-matching. We store these documents encrypted on our servers and delete them after verification (or per your request) unless Indonesian banking law requires retention.

Payment and transaction data

When you deposit on telkomwd, we record the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), and timestamp. We do not store your e-wallet or bank account numbers directly — payment data flows between your payment provider and our processor. We retain only a transaction reference and confirmation token.

When you withdraw, we record the amount, destination payment method, timestamp, and approval status. We use this history to detect fraud and prevent unauthorized withdrawals. Your transaction history is visible in your telkomwd account at any time.

Gameplay and betting data

We record every bet you place on telkomwd — the game type (Liga 1 football, Dragon Tiger live dealer, Aviator slot, Mobile Legends esports, etc.), stake amount, result, and payout. We store this data indefinitely for dispute resolution and regulatory compliance. Your bet history is available in your account statement.

We also log your device information: IP address, browser type, operating system, device model, and approximate geolocation (based on IP). We use this to detect suspicious activity and prevent fraud. If we notice logins from unusual locations or devices, we may ask you to verify your account.

Cookies and session tracking

We use cookies to keep you logged into telkomwd and remember your preferences (display language, account settings). Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may prevent telkomwd from functioning correctly.

Session tokens (temporary authentication credentials) allow telkomwd to recognize you across requests without asking for your password repeatedly. Tokens expire after a set period of inactivity. If you log out manually, your token is invalidated immediately.

How We Use and Protect Your telkomwd Data

Data usage and third-party processors

We use your data for account management, payment processing, fraud detection, and legal compliance. We do not use your data for marketing unless you explicitly opt in. We do not sell your personal information to advertisers or data brokers.

Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive transaction details necessary to complete deposits and withdrawals. These processors maintain their own privacy policies. We are not responsible for their data handling practices.

Data security and encryption

We encrypt all telkomwd data in transit using SSL/TLS (HTTPS). Data at rest is encrypted using industry-standard algorithms. Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We do not disclose the exact location of our servers, but our infrastructure may sit outside Indonesia.

We maintain strict access controls: only authorized staff can view personal data, and only for legitimate business purposes (account verification, fraud investigation, support). Employees sign confidentiality agreements. We do not share staff access to live customer data beyond what their role requires.

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  Your rights on telkomwdPrivacy

  You have the right to access all personal data we hold about you. Request a copy via in-app support. You may also request correction or deletion, subject to legal retention periods.

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  Data retentionPrivacy

  We retain account data for the lifetime of your telkomwd account plus 5 years after closure (for tax and anti-money-laundering compliance). Bet history is retained indefinitely.

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  Legal disclosurePrivacy

  We may disclose your data to law enforcement, tax authorities, or regulators if required by Indonesian law or a valid legal order. We will inform you unless prohibited by law.

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  International data transferPrivacy

  Our servers may be located outside Indonesia. By using telkomwd, you consent to your data being processed internationally under this privacy policy.

We at telkomwd treat your data as your property. Your privacy is a responsibility we take seriously, and we protect it with industry-standard security practices and transparent policies.

Policy updates and contact

We may update this privacy policy to reflect changes in our practices or legal requirements. Changes take effect immediately upon posting to telkomwd.bet/privacy-policy/. Continued use of telkomwd after changes constitutes acceptance of the updated policy.

If you have privacy concerns, data access requests, or wish to delete your account and associated data, contact our team through the in-app help channel. You can also reach us via email during standard business hours (Monday–Friday, 9 AM–5 PM Indonesian time). We will respond within 7 business days.

For questions about how we handle data from users in specific cities (Jakarta, Surabaya, Bandung, Medan) or regarding specific payment methods (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), our support team can provide clarification based on your region's applicable laws.